I've forgotten the password for my account.
Stress 'di-men-ti-CA-to'. 'Password' = as in English.
Say this to library staff when you've forgotten the password for your online library account or digital services login.
'Ho dimenticato' = I've forgotten (perfect past of 'dimenticare'). 'La password' = the password (loanword from English, feminine in Italian). 'Dell'account' = of my account ('account' is also borrowed from English). Library staff can reset credentials ('reimpostare le credenziali').
Come si recupera la password?
How do I recover the password?
Asking about the recovery process.
Posso accedere con la tessera?
Can I log in with my library card?
Alternative access method.
Mi può resettare l'accesso?
Can you reset my access?
Requesting a reset.
Italian public services are increasingly digital, and libraries are no exception. The Italian 'piano di digitalizzazione' (digitalisation plan) of public libraries has created online accounts for most Italian library users. Italy's 'identità digitale' (digital identity) system, SPID (Sistema Pubblico di Identità Digitale), is now accepted at some Italian libraries as an alternative login method.