This had gone bad — can I exchange it?
KWE-sto E-ra an-DA-to a MA-le POS-so kam-BIAR-lo
Returning to a vendor with a product that spoiled prematurely.
Returning to a market vendor with a complaint requires tact and a good vendor relationship. Most Italian market vendors take pride in their products and will offer an exchange or refund without argument, especially for regular customers. Being polite and non-confrontational is key.
Il formaggio aveva il muffa dentro.
The cheese had mould inside.
Specifying the defect
Le alici non erano fresche come pensavo.
The anchovies were not as fresh as I thought.
More diplomatic way to raise a freshness issue
Mi rimborsa o mi dà qualcosa in cambio?
Will you refund me or give me something in exchange?
Offering the vendor options for resolution
Italian market vendors' reputation depends on word of mouth within the neighbourhood. A vendor who handles a complaint graciously builds long-term loyalty. The concept of bella figura (making a good impression) extends to commercial relationships as much as personal ones.