My luggage has been damaged. How can I make a claim?
dan-neg-GIA-ti — stress on third syllable. re-CLA-mo — stress on second syllable.
At the airport upon discovering your checked luggage has been damaged during the flight.
'Sono stati danneggiati' is the passive construction: essere (to be) + past participle. 'Fare un reclamo' means to make a complaint or claim. Under the Montreal Convention, airlines are liable for damaged checked baggage. You must report it before leaving the airport.
La mia valigia è arrivata aperta.
My suitcase arrived open.
Report immediately at the baggage desk
Mancano degli oggetti dalla mia valigia.
Items are missing from my suitcase.
Report theft from checked baggage to airport police too
Posso avere il modulo PIR?
Can I have the PIR form?
Property Irregularity Report — essential for insurance claims
The Montreal Convention (1999) makes airlines liable for damaged checked baggage up to approximately 1,288 Special Drawing Rights (about €1,500). You must file a written complaint within 7 days for damage, or 21 days for delayed baggage. Travel insurance often provides faster and more comprehensive coverage.