The toiletries are missing.
pro-DOT-ti — three syllables, stress on the second.
Ask at reception if toiletries were not provided or were insufficient. Standard hotels provide shampoo, shower gel, and soap as a minimum.
'Mancano' is the third person plural of 'mancare' (to be missing) — used because 'prodotti' (products) is plural. 'Prodotti da bagno' (toiletries) = 'bathroom products'. You can specify: 'shampoo', 'gel doccia' (shower gel), 'sapone' (soap), 'balsamo' (conditioner).
Non c'è lo shampoo.
There is no shampoo.
Specific request for shampoo
Manca il balsamo per capelli.
The hair conditioner is missing.
Conditioner is not always provided at lower-category hotels
Avete prodotti eco-sostenibili?
Do you have eco-friendly products?
Many Italian hotels now offer refillable dispensers rather than individual bottles
Since 2024, EU regulations have pushed Italian hotels toward eliminating single-use plastic toiletry bottles in favour of wall-mounted refillable dispensers. If your hotel uses dispensers and they are empty or broken, report it — they must be maintained.