My flight has been cancelled. Am I entitled to a refund?
rim-BOR-so — stress on second syllable. 'Cancellato' is can-cel-LA-to.
When your flight is cancelled and you need to assert your passenger rights at the airline desk.
'È stato cancellato' is the passive construction using essere + past participle: 'it has been cancelled'. 'Ho diritto a' means 'I am entitled to' and is a key legal phrase. 'Rimborso' means refund. This level of language is appropriate when asserting formal consumer rights.
Ho diritto a un volo alternativo?
Am I entitled to an alternative flight?
Under EU 261/2004 you can choose between refund or rebooking
Posso avere un voucher pasto?
Can I have a meal voucher?
Required when delay is 2+ hours
L'hotel è a carico della compagnia aerea?
Is the hotel covered by the airline?
Required when delay extends overnight
EU Regulation 261/2004 gives passengers the right to compensation of €250–€600 depending on flight distance when a cancellation is the airline's fault. This applies to all flights departing from an EU airport, regardless of the airline's nationality.