On which floor is my room?
PIA-no — stress on the first syllable. The 'ia' is a diphthong pronounced quickly.
After receiving your key. Especially important in old Italian palazzi that may have mezzanine floors or unusual layouts.
'Si trova' is a reflexive construction meaning 'is found/located' — it is the standard Italian way to ask where something is located. 'A che piano' (on which floor) is the standard phrase. Remember: piano terra = ground, primo piano = 1st, secondo piano = 2nd.
C'è l'ascensore?
Is there a lift?
Many historic Italian buildings have no lift — good to check before lugging heavy bags
Le scale sono da questa parte?
Are the stairs this way?
Ask if the lift is out of order or you prefer stairs
La camera è sul davanti o sul retro?
Is the room at the front or the back?
Front rooms may have street noise; back rooms are quieter
Historic Italian hotels in converted palazzi (palaces) can have confusing floor layouts with mezzanines, half-floors, or corridors that connect different buildings. Do not hesitate to ask for directions — it is completely normal.