My screen is not working.
SCHER-mo — stress on first syllable. fun-ZIO-na — stress on second syllable.
When the in-flight entertainment screen at your seat is malfunctioning.
'Non funziona' (it's not working / it doesn't work) is one of the most useful complaint phrases in Italian. 'Schermo' can mean screen, monitor, or display. This phrase works for any broken device or service. Cabin crew can sometimes reset the system remotely.
Le cuffie non funzionano.
The headphones are not working.
Try a different pair — defective headphones are common
Posso resettare il sistema di intrattenimento?
Can I reset the entertainment system?
There is usually a reset button in the seat arm or under the screen
Non riesco a trovare i film in italiano.
I cannot find the films in Italian.
Navigate to language settings in the IFE menu
In-flight entertainment (IFE) system failures on Italian long-haul flights entitle passengers to a small goodwill compensation — typically air miles or a voucher. Report the issue at the start of the flight rather than at the end. Short Italian domestic and European flights rarely have seat-back IFE systems.