Can I keep a copy of the return receipt?
'Ricevuta' — ri-che-VU-ta. Stress on the third syllable.
Always ask for this at the end of a return. The return receipt is your proof that you handed the item back and are owed a refund. Essential if the card refund does not appear.
'Tenere' means to keep. 'Copia' means copy. The conditional 'posso' (can I) is appropriately polite for a request. 'Ricevuta del reso' is the formal term for the return receipt or proof of return.
Mi dà la ricevuta del reso?
Can you give me the return receipt?
Direct and slightly more assertive.
Ho bisogno di una prova del reso.
I need proof of the return.
States the need clearly.
Mi manda la conferma per email?
Can you send me the confirmation by email?
For digital proof.
In Italy, disputes about refunds can take weeks. A printed return receipt with a date and staff signature is your strongest evidence if you need to follow up or escalate to the shop's customer service.