When do you accept returns?
'Accettate' — ac-cet-TA-te. Four syllables.
Ask about both the time window and the opening hours for processing returns. Some shops only handle returns at specific times or with a specific member of staff.
'Quando' (when) opens a direct question. 'Accettate' is the second-person plural (voi) of 'accettare' — used to address a shop or company. 'I resi' is the plural of 'reso'. This is a general question that can open a broader conversation about policy.
I resi si fanno in negozio o online?
Are returns done in store or online?
Asks about channels.
Accettate resi il sabato?
Do you accept returns on Saturdays?
Specific day query.
C'è un ufficio dedicato ai resi?
Is there a dedicated returns desk?
For large department stores.
Italian shops are typically closed on Sunday (with exceptions in tourist areas and large shopping centres). Monday mornings are often quieter for returns — better service and shorter queues.